Account and Data Deletion
You can delete your account from inside the app: open Profile and choose Delete Account. If you bought on this website and have never installed the app, request account deletion and we will do it for you.
Delete Your Account
Signed in? You can do it from your account settings. Otherwise, send us a request and we will do it for you.
What Account Deletion Removes
Your sign-in is deleted, so you can no longer sign in to the app or to this website.
What Is Retained
Records associated with the account are kept: your profile details (including the phone number, if you gave one), completed tests, badges, token history, referrals, purchase records (including purchases made on this website), and any message you have sent us, whether through the app's feedback option or the support form here. Those messages include the email address they were sent from.
We keep purchase and transaction records because we are required to. If you want any of the rest erased, ask us and we will do it.
Requesting Full Erasure
The quickest route is the support form. You will receive a reference number for your request. Send it from the email address on your account and we can find it straight away. You can also email support@nhbrc-test.co.za from that same address. Either way we confirm when it is done.
We may need to keep transaction records where the law requires it, and we will tell you if that applies to your request.
Deleting the App
Removing the app from your device does not delete your account. Use Delete Account first if that is what you want.