Refunds
Which policy applies depends on where you paid. If a purchase simply did not unlock, write to us first. That is almost always something we can fix in a few minutes, and you keep what you paid for.
Bought on This Website
Payment was taken by Paystack, not by an app store, so no store policy applies and we handle it directly. Write to us within 14 days of buying, from the address on your account, and tell us what happened. If the purchase did not unlock, we fix it. If it is not what you expected, we refund it through Paystack to the card or account you paid from.
Refunds are processed within five working days of us agreeing to one. How long the money then takes to appear depends on your bank. It usually takes a few days.
Bought in the App
A purchase made through Google Play or the Apple App Store is refunded under that store’s policy, by that store. We cannot refund it for you, because we never received the payment directly.
- Google Play: request a refund from your order history in the Play Store.
- App Store: use Apple’s “Report a Problem” page for the purchase.
If the store declines and you think it should not have, tell us. We can sometimes help by confirming what happened on our side.
If It Did Not Unlock
Try this first: sign in with the same account you paid with. A website purchase follows the account you used at checkout, not the device. A store purchase has a Restore Purchases option on the app’s upgrade screen, signed in with the same store account. If neither works, write to us with your receipt and we will sort it out.
Your Rights
Nothing here limits your rights under the Consumer Protection Act. See also our terms of use.