Frequently Asked Questions
Find answers about free practice, paid access, purchases and account support. If your question is not covered, contact our team.
Still Stuck?
Write to us and quote any payment reference. We answer within one working day.
Contact supportIs this the official NHBRC exam?
No. This is independent study material to help you prepare. It is not produced by, endorsed by, or affiliated with the National Home Builders Registration Council, and passing here is not a qualification.
What can I use without paying?
Ten questions on this website, with no account. In the app, 20 questions and a short practice test, also with no account. You only need one to save results and to take the timed test in your browser.
Is it a subscription?
No. Full Access is a single payment of R340. It never expires and it never renews.
What does a test look like?
In the free timed test, taken with a free account: 8 questions with 90 minutes on the clock, and 80% to pass. The timer is visible while you work and the test submits itself when it runs out. Afterwards you can go back through every question and see what you chose against what was correct. These are practice settings, not the official assessment format. Read about the real technical assessment.
Where do the questions come from?
They are our own work, written against the published SANS 10400 and SANS 2001 standards and the NHBRC home builder manual, the same documents the assessment draws on. They are practice questions, not the assessment’s questions, and doing well here does not guarantee a result.
I paid, but a new phone shows me as unpaid. How do I restore it?
Depends on where you bought it. Bought through Google Play or the App Store: open the app’s upgrade screen and choose Restore Purchases, signed in with the same Google or Apple account you bought with. Purchases are tied to that store account, not to the device.
Bought on this website: open your account on this website, or open the app and sign in with the same account you used to buy it, and full access follows you there.
If your purchase still does not appear, contact us through the support page and include your receipt.
Can I use it offline?
You need a connection to load questions and to save a completed test.
Do you offer refunds?
Which policy applies depends on where you paid. A purchase made through Google Play or the App Store is refunded under that store’s policy. See the refund policy. A purchase made on this website is processed by Paystack, not by a store, so no store policy applies: write to us and we will sort it out directly.
Either way, if a purchase did not unlock correctly, write to us first. We can usually help restore your access.